Our Shipping Policy
What is bbrave’s Shipping Policy ?
We strive to deliver products purchased from bbrave in excellent condition and in the fastest time possible. If this is your first order with bbrave, shipping will be completely FREE. Also, for all the subsequent purchases of ₹599 or more, we will deliver the order to your doorstep free of cost. A shipping charge of ₹49 will be applicable to all orders under ₹599.
If the order is cancelled, lost or un-delivered to your preferred location, we will refund the complete order amount including any shipping charges, if paid online.
If you return an order delivered to you, order shipping charges will not be refunded.*Order value is calculated after applying discounts/VAT/GST or any other applicable charges.
How do I check the status of my order ?
Please tap on “My Orders” section under main menu of Website to check your order status.
How can I check if bbrave delivers to my pin code ?
You can find out if bbrave delivers to your pin code using the courier serviceability tool available on the product page. Please tap on “Check Delivery options” and enter your area pin code in the respective field to get the required information about standard order delivery time and availability of Cash on Delivery for the Product selected. The pin codes serviced by us are frequently updated, so if we do not deliver to your pin code today, please come back and check to see if this has changed.
How are orders placed on bbrave delivered to me ?
All orders placed on bbrave are dispatched through our courier service partners.
Does bbrave deliver products outside India ?
No. At this point, bbrave delivers products only within India.
How can I get my order delivered faster ?
Sorry, currently we do not have any service available to expedite the order delivery. In future, if we are offering such service and your area pin code is serviceable, you will receive a communication from our end.
I have received a partial item/partial order or an Untenanted/Void packet ?
You can reach out to us for pilferage within 48 hours of delivery, failing which the claim will not be entertained. Whilst we investigate, request you to please make note of the following pointers:
- Please do not use the item for which claim is being raised.
- You may be required to information’s like, short description of the case (A few questions will be asked to help us understand the scenario).
- The snapshots of the packet (Try to cover the sides which look tampered/damaged as per the users).
- The refund for prepaid/Cash on delivery orders will be done after the investigation.
You may not be liable for a refund in any of the following scenarios:
- Failure to provide adequate information about the case.
- Failure to provide snapshots of the packet and box(if any).
- If a pilferage delivery was received, pilferage claims must be made the same day.
- You must not dispose of the packaging for 3 – 4 days post – delivery. We might need to pick-up your packaging for investigation at our end.
- You have used the item for which claim was raised.