Returns and Refunds Policy
What is bbrave’s Return and Exchange Policy? How does it work ?
bbrave’s returns and exchange policy gives you an option to return or exchange items purchased on bbrave for any reason within 15 days from delivery. We only ask that you don’t use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measure to preserve its condition. There are two ways to return the product to us :
- Pick up : In most locations, we offer a free pick up service. You will see a pickup option when you submit a return request.
During Pick Up, our delivery agent may do a quality check on the return. For a successful pick up, we will initiate a doorstep refund for the return amount into the refund mode selected at the time of initiating the return request. This doorstep refund may not be applicable for some pin codes in which case refund will be initiated after the product has been received at our warehouse and has passed a quality check. If the picked-up product does not pass the quality check, we shall ship it back to you. If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost.
However all exchanges are subject to stock availability and subject to your address being serviceable for an exchange. If you choose to exchange an item, our delivery representative will deliver the new item to you and simultaneously pick up the original item from you. Please note that we are only able to offer size exchanges. If you wish to exchange your item for an alternative product, we suggest that you return it to obtain refund and purchase the new item separately.
- Self-ship : In case your area pin code is not eligible for “Pick-up” mode then, please self-ship the product to our Returns desk. Please pack the product and ensure the product is unused, unwashed and all the tags are intact.
How long would it take me to receive the refund of the returned product?
After the refund has been initiated by bbrave as per the Returns Policy, the refund amount is expected to reflect in the customer account as per the following timelines:
NEFT – 1 to 3 business days post refund initiation
Online Refund – 7 to 10 days post refund initiation, depending on your bank partner
Please note, bbrave initiates the refund after the returned item has reached us and quality check is successful. Therefore, the refund initiation time may vary by time taken by the courier partner to deliver the return to a bbrave warehouse. In case of any refund discrepancies, bbrave may at its sole discretion, request you to share with us a screenshot of your bank statement.
Does bbrave pick up the product I want to return from my location?
Currently, we pick up products only from selected pin codes. If your area pin code is serviceable, you will be able to select the pickup option when you create a Return Request on the Website.
We will pick up the return within 4 to 7 days from the request placement date.
Please keep the return shipment ready.
Why has my return request been declined?
This may have happened, if the item you returned is used, damaged or original tags are missing. For more details, please call our customer care.
Why did the pick up of my product fail?
We make three attempts to pick up the item, if the item is not picked up in the third attempt, Pickup request will be marked as failed. You can initiate a new return request, if item meets the return criteria and is within the specified return/exchange period (check product details page for the same). For more details, please write to our customer care at firstname.lastname@example.org